Q:Can I order sample before place mass order?
A:
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q:Are you factory or trading company?
A:We are lighting factory, we have own R&D team
Q:Is it ok to put my logo on the product or the carton?
A:Yes.We can custom your logo on the products and print your logo on carton packing too.
Q:When do you ship the goods?
A:Sample Order: 1-5 day
Stock Order: 3-7days
OEM Order: 15-30days
Q:What is the shipping method we can use?
A:Transported by DHL, UPS, TNT, EMS, FEDEX, BY AIR. BY SEA or other methods
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Q:Do you accept OEM/ODM or customized?
A:Yes, we have designer team to support our customers, CAD drawing for project is ok
Q:What is the payment term?
A:30% deposit, and 70% balance be released before shipment normally, for big project need 50% deposit.
Q:How to make the payment?
T/T, Credit Card, Western Union, Alibaba Secured Payment
Q:Do you have after-sale service?
A:1 year warranty for all kinds of products If you find any defective accessories first time
we will give you the new parts for free to replace in the next order, as an experienced
manufacturer, you can rest assured of the quality and after-sales service.
Q:How to place order to us?
A:Step 1, Tell us what model and how many quantity you want
Step 2, We will make you PI to confirm
Step 3, We arrange production
Step 4, We deliver the goods
Q:Can you arrange door-to-door delivery?
A:We can provide door-to-door service by sea and air, which can save you time and money. In addition, we have cooperative freight forwarders in some countries and can arrange customs clearance for you.