1. Do you offer direct delivery support? A: Yes, we provide Dropshipping. You can send us the information, and we will arrange the product and ship it within 3 days.
2. What is the transit time for direct shipping?
A: For delivery to the United States, you can choose between 5-9 days or 9-13days.
3. Can I request a sample?
A: Yes, you can obtain samples from the sales department or place direct orders.
4. What about the delivery time?
A: We have a quick delivery process. For samples, we usually ship within 3 days after receivingyour remittance. You will receive them by international express within a week. Bulk orders take about 5-10 days; OEM and ODMorders take around 15-25 days. RTS (Direct online order) for less than 500 pieces takes 7 days, and less than 500 takes 14days.
5. What's the minimum quantity?
A: We support small orders, including RTS or direct shipment (1 piece). However, for bulk orders,we suggest one case.
6. Can I have my logo printed on products and packages?
A: Yes, you can. We support OEM and ODM orders and have a dedicated team for that. The minimum order quantity for customized products is 500 pieces, and for customized packaging, it's 1000 pieces.Please provide more details to negotiate with us.
7. What is the warranty period? How do you handle the defect rate? What is the guarantee period?
A: All our products are guaranteed for one year from delivery. Within the warranty period, if there is any quality problem, we will provide new products.
8. How do I make payments?
A: For RTS (online orders), you can use Credit card, PayPal, or wire transfer. For other orders, we accept T/T and Western Union. Alibaba trade guarantee is also available.
9. What's your mode of transportation?
A: We usually ship products by express, air,sea , or special line.