2. What is TAX ID?
The Taxpayer Identification Number is a personal identifying number generally used for tax purposes. When shipping a parcel to one of the countries listed below, the Customs office must request the receiver to provide his/her TAX ID. If this information is not available, the package will be returned to the shipper. To accelerate the delivery process and assure its success, we ask you to provide this information together with your shipping address when completing your shopping experience. If you do not possess a TAX ID in the Country where you want to receive your parcel, please provide a shipping address in an alternative country or contact customercare@leno.com for further support. When shipping to the following countries, it is mandatory to provide the TAX ID, which name varies according to the Country of residence, as listed:
Argentina -CUIT
Brazil - CPF
Bolivia - NIT
Chile - RUT
Colombia - RUT/NIT
Costa Rica - PIN/PFN
Ecuador - RUC
El Salvador - NIT
Guatemala - NIT
Honduras - RTN
Mexico - RFC
Nicaragua - RUC
Panama - RUC
Paraguay - RUC
Dominican Republic - RNC
Uruguay - RUT
Venezuela - RIFEU Markets
3. Is there any import cost?
There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over. You will need to take care of them yourself when receiving the shipment but rest assured your LENO order will soon be heading your way.
4. Do you ship to a PO Box?
NO. Shipping carrier requirements to avoid lost packages.
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5. We will send you an email if we are unable to complete your order for any reason.
6. What payment methods are available?
LENO accepts the following forms of payment for online purchases: Visa, Maestro, Mastercard, Google Pay, Apple Pay, Paypal, Alipay.
7. When will I receive my package
Internet orders are usually shipped within 5 days of approving an order. Most orders are delivered within twelve or forty-five days of shipment, but be aware that this can vary depending on the country. You can always check your order's status by logging in to following website and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
8. How much does it cost to ship to my country?
Shipping prices depend on the type of delivery option you prefer. Express shipments arrive within 8-12 working days via express carriers such as UPS/DHL/FedEx. Premium shipping takes between 25-30 workdays, while regular shipping takes 30- 60 workdays. These options are currently not available for China Postal delivery method due to limitations beyond our power, and those shipments usually arrive within 180 days. There may also be additional duties, fees, or taxes raised by the authorities in your country that we have no control over.
9. How do I track my order?
All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.