Q1: Are you a manufacturer or a trade company?
A: We are a professional power adapter manufacturer in Shenzhen, Anhui, Ningbo, China.
Q2: How do you provide the warranty? How to deal with defective product?
A: Our defective rate is about 0.3%-0.05%, 1:1 replacement for defetive products.
Q3:How does your factory do regarding quality control?
A: Quality is priority. We always attach great importance to quality controlling from the very beginning to the very end.With many
years of exporting experience in the world,our customers getting good reputation from their markets are foremost for us.
Q4. What's your certificates?
ETL/FCC/RoHS for the USA and Canada market
CE/GS/CB/Erp for Europe market
CE(UKCA)/RoHS for the UK market
PSE for Japan market
KC for Korea market
SAA/MEPS for Australia market
IRAM/CB for Argentina market
CCC for China domestic market
Q5. Can you support OEM/ODM Service?
A: We could provide OEM design the products according to the specification.,ODM is welcomed.
Q6. How can I get samples to check the quality?
A: Quote on-line or send us email. We will get back to you at the first time. After quotation,you can require for samples to check
our quality.
Q7: How much is the sample?
A: Usually present sample is free of charge.
Q8: What's the M.O.Q of an order?
A: Usually 100pcs/style, as well as depends on R&D design, mold making, workmanship.
Q9:How long for the sampling time? / How about your lead time?
A: Generally, 5-7 days for sample order, 15-20 days for formal order.
Q10: How can I pay?
A: We accept L/C, T/T, West Union, cash, Alipay Paypal, etc .
Q11: What are the shipping terms?
A: FOB, C&F, CIF, Door to Door DDU are all acceptable.
Q12: How do you ship the goods?
A: We usually ship by DHL, UPS, Fedex or TNT. Airline and sea shipping also optional. "Full Receivers address" is better to check if shipment is ok or not to your there.
Q13: Which standard is your product certification based on?
A: Our products can meet the requirements of 62368 IT, AV category, as well as 60335 small appliances, and 61558 transformer adapters.